SmartPac 24×7 NBD Support. Smartpac Support provides a single source of third-party multi-vendor network support and maintenance. Providing support for new, EOL, EOS, or refurbished equipment.
Our online portal gives simple access for customers to manage and view current, pending, expired or expiring contracts. All assets are listed by serial number and location, which are updated in the event of a replacement part being provided.
Customers can manage the entire renewal process and raise, monitor and escalate helpdesks should an issue be experienced.
SmartPac 24×7 NBD Support provides global server support and maintenance services, offering flexible Service Level Agreements, simple centralised billing and contract terms that include break-fix, hardware support and maintenance, for most of the major server and storage vendors.
We have contracts in place with various Professional service organisations which give us access to 13,000 server and networking engineers in 120 countries, we use this resource to provide engineers to site on a 4 hour or NBD SLA as part of a support contract.
SmartPac 24×7 NBD Support providing a cost-effective and flexible alternative to OEM support whilst still guaranteeing speed of service. With just one number to call to reach skilled, knowledgeable and accredited technicians 24 hours per day, every day, we ensure any problems with your network are resolved quickly and efficiently.
SmartPac 24×7 Next Business Day Support Contract.